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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Brian Tarus

August 14, 2024

5  out of  5
rating by Brian Tarus
"Services were top notch"
We responded:
"Brian, thanks for the awesome review! I'm glad you found our services top-notch. If you ever need anything else, we're here to help! - Julia Johnson - State Farm Insurance Agent, Federal Way, WA"
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R. Araujo

April 24, 2024

5  out of  5
rating by R. Araujo
"Great customer service from Richelle!"
We responded:
"Thank you for the review! I'm glad to hear that Richelle provided you with great customer service. - Julia Johnson - State Farm Insurance Agent, Federal Way, WA"
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hasy kohistany

March 30, 2024

1  out of  5
rating by hasy kohistany
"Wrong people"
We responded:
"Hasy, I reviewed your situation and I'm sorry we were unable to insure you again. I know this was not pleasant news to hear but we have to abide by strict underwriting guidelines, loss history and lapse in insurance are both significant factors. We look forward to helping you in the future."
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Sorosh Yaqoby

February 9, 2024

5  out of  5
rating by Sorosh Yaqoby
"Great insurance and great people. I will really recommended them for auto, home and life"
We responded:
"Sorosh, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
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Di Kawell

December 8, 2023

5  out of  5
rating by Di Kawell
"Excellent Service for years through this agency! Today I had the pleasure of working with Rachelle In customer service … she deserves a big holiday bonus!! She listens, she’s respectful and she gets the details right. Great skills!"
We responded:
"Di, we love seeing reviews like this! It is a top priority in our office to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience. Our office is there for you whenever you need us and is honored you have chosen our office to help protect what matters most."
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abdulsami akbari

November 29, 2023

5  out of  5
rating by abdulsami akbari
"Excellent service 👍"
We responded:
"Thank you for the five-stars, Abdulasami! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
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Aj George

November 18, 2023

5  out of  5
rating by Aj George
"So happy I was able to come into the office to get my life insurance. Definitely recommend this agency for your insurance and financial needs. Alma did a great job explaining. Eileen was welcoming. 10/10 !!"
We responded:
"Thank you for taking the time to leave us a review, Aj. Our State Farm office in Federal Way would be nothing without policyholders like you!"
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Michael Brown

November 13, 2023

5  out of  5
rating by Michael Brown
"A great experience in office Grisell is an outstanding rep for State Farm exceptional professional a big time asset for State Farm !!!"
We responded:
"We appreciate you sharing your experience and your nice comments about the quality service from our customer service team. We appreciate your trust and recommendation."
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Yolanda Tatterson

November 9, 2023

5  out of  5
rating by Yolanda Tatterson
"Gracias State Farm 🌻"
We responded:
"Thank you, Yolanda! We appreciate the kind review."
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Kelly Lee

November 7, 2023

5  out of  5
rating by Kelly Lee
"I have been with State Farm since I moved to Seattle in 1990. For the past 30+ years, I’ve been satisfied with the policies, but, more importantly, I’ve been very happy with the customer service. Your agents always respond quickly to my needs. I consider them very professional, friendly and concerned about my well-bring. This is why I’ve remained loyal to State Farm all this time."
We responded:
"Kelly, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
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Martha Mendoza

October 31, 2023

5  out of  5
rating by Martha Mendoza
"Very lovely office and team members. They are always very kind and want what's best for me and my family. I've been with them for many years. They always clear up my doubts, questions, and any other concerns I may have. They are the best! Julia herself, Eileen, Alma, Grisell, Tania, and Richelle are all super sweet and amazing!"
We responded:
"We love seeing reviews like this, Martha! Thank you for taking the time to share your experience with our office. We are grateful to have the pleasure of working with you and look forward to continuing to serve your insurance needs!"
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P Lee

October 27, 2023

5  out of  5
rating by P Lee
"John Johnson and Richelle Araujo deserve more than 5/5 - more like 10/5 for their patience, knowledge, service, and most of all, kindness. They took the time to really listen and explain--a huge relief to me. Thank you x 100!"
We responded:
"We love seeing reviews like this! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"
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Pav Ko

October 21, 2023

5  out of  5
rating by Pav Ko
"From the moment I reached out Julia and her team of professionals John, Tania and Alma 5 years ago , they demonstrated exceptional customer service and professionalism. Anytime I call with any questions or add a new insurance they provided me the best list of options an advices with detailed explanations for my unique needs. Highly recommend to everyone, they are the Best!"
We responded:
"Pav, we love seeing reviews like this! It is a top priority in our office to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience. Our office is there for you whenever you need us and is honored you have chosen our office to help protect what matters most."
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Eileen Diaz

October 19, 2023

5  out of  5
rating by Eileen Diaz
"Great experience at this office ! Amazing staff and resources. They always provide the best service. They helped me find the right plans for me. 10/10 recommend! Definitely a great place. Alma was very knowledgeable, and Tania, Richelle, and Grisell were all super sweet. They all made the office feel cozy and welcoming."
We responded:
"Eileen, it was a joy working with you. Thank you for the shoutout for our team! Alma, Tania, Richelle, and Grisell are wonderful members of our team, and we’re glad they were able to assist you with your insurance needs. Feel free to contact us anytime!"
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Shirley Nguyen

October 19, 2023

5  out of  5
rating by Shirley Nguyen
"I have moved several times in the past short years and have always used State Farm for renter's insurance. Moving to WA I was directed to Julia's office for an agent and was connected to Alma. Out of all the agents I have worked with in my moves Alma stands out for her professionalism and timely responses. When I needed car insurance it was a no brainer to reach back out to Alma who again quickly helped me get what I needed. Thank you Alma and thank you State Farm for having such a wonderful agent!"
We responded:
"Thank you, Shirley, for your positive feedback and for acknowledging the exceptional assistance provided by Alma. We greatly appreciate your recognition of our team's dedication to delivering outstanding service."
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Yuliana Berrios

October 12, 2023

5  out of  5
rating by Yuliana Berrios
"Excelente atención, se toma de su tiempo para darnos una buena asesoría y aclarar todas nuestras dudas y seleccionar de esa manera lo que más no convenía tanto en precio como en asegurar nuestro auto y nuestras vidas de verdad que recomendados!"
We responded:
" ¡Apreciamos nos haya dado cinco estrellas, Yuliana! Mi equipo tiene la mision de siempre proveerle el mejor servicio que Usted merece; sea con su seguro de auto o su seguro de vida para proteger a su familia, aca estamos para ayudarle. Gracias por seleccionarnos y por ser parte de nuestra familia State Farm."
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Sp Small

September 27, 2023

5  out of  5
rating by Sp Small
"They have been good to me for years best price best service I’ve been with them for many years they are so pleasant and helpful"
We responded:
"We appreciate your loyalty all these years and for choosing us to protect you with your home insurance and your auto insurance. Thank you for sharing about your experience and for giving us the five stars!"
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J. Bubba

June 23, 2023

5  out of  5
rating by J. Bubba
"Knowledgeable representatives. Learned a lot about my auto insurance and home insurance coverages and walked away feeling good about my plans. Highly recommend."
We responded:
"Hello J, our goal to educate our clients is part of our process and we are glad you learned how your insurance plays a significant role in your financial planning. Thank you for choosing my agency team and State Farm!"
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Neto Hidalgo

June 23, 2023

5  out of  5
rating by Neto Hidalgo
"Tengo muchos años de estar asegurado con la agencia de Julia Johnson, son expertos en seguros de autos, casas y más. Muy profesionales con rápida atencion a la hora de asesoría y reclamos. Todos hablan muy bien Español e Ingles. Tania, Alma y Griselda dan el 100% . Luis C."
We responded:
"Muchas gracias Neto por tu review! Aprecio tus lindas palabras y recomendacion. Tania, Alma y Grisel son devotas a nuestros clientes y siempre estan listas para atenderte y darte la mejor guia posible. Gracias por escogernos y por tu confianza!"
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Marina March

June 13, 2023

5  out of  5
rating by Marina March
"Amazing customer survive"
We responded:
"We appreciate the compliment and sharing your feelings about our customer service Marina. Thank you for choosing us!"
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Manuel Ledezma

June 13, 2023

5  out of  5
rating by Manuel Ledezma
"A very friendly and professional place. Tania was a big help giving advice."
We responded:
"I appreciate your comment and feedback about Tania, she is just a wonderful member of my team. We all strive to provide our professional guidance so our customers like yourself can make the right decisions. Thank you for trusting my agency team and State Farm! "
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Zainb Ali

May 13, 2023

5  out of  5
rating by Zainb Ali
"Alma Gomez assisted me with getting life and auto insurance. Her service was very helpful!"
We responded:
"We appreciate you sharing about your experience and for making us your insurance agency team of choice. From helping you protect your car to protecting your family's financial wellbeing with life insurance, we are here to help. "
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Melecio Mendez

May 5, 2023

5  out of  5
rating by Melecio Mendez
"Great service, helpful ans respectful Grisell"
We responded:
"Thank you Melecio for sharing your opinion about our service. We appreciate your trust. "
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Caroline Kihumba

May 2, 2023

5  out of  5
rating by Caroline Kihumba
"Tanya was so nice a smile and warm welcoming good explanation of their policies I would like to recommend her service as super excellent."
We responded:
"Thank you Caroline for your comments, Tania is a valuable member of our team. One important objective in our client visits is to educate our clients in this topic of insurance, which is unfamiliar to the average person, so you can choose the best plan for you and your family. We appreciate your recommendation!"
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Zar Mohammad Sikandary

April 27, 2023

5  out of  5
rating by Zar Mohammad Sikandary
"Great customer service. I really recommended it!"
We responded:
"Thank you Zar for choosing my agency team and State Farm out of all other options available in the market; we strive to deliver a remarkable customer service experience each and every day."