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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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swaggy P

October 23, 2024

1  out of  5
rating by swaggy P
"you will get quoted one number and it will each month increase without any changes to your auto policy i was quoted 145 and my bill was just 243$ it slowly went from 145-193-223-243 again with zero changes to the policy go elsewhere when looking for auto insurance"
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Tina Luu

October 9, 2024

5  out of  5
rating by Tina Luu
"Richelle’s customer service was excellent! She was so friendly and positive throughout our conversation. Her enthusiasm made the experience enjoyable. I truly appreciate her patience, dedication, and helpful advice. It made my decision-making process much easier."
We responded:
"Thank you, Tina, for sharing your experience! I'm glad Richelle provided such excellent service and made your decision-making process easier. Her friendly and positive attitude is truly an asset to our team. We appreciate your kind words and look forward to assisting you with any future needs! - Julia Johnson - State Farm Insurance Agent, Federal Way, WA"
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Brad

October 7, 2024

5  out of  5
rating by Brad
"I've been with this firm for over 10 years. They never cease to blow my mind. They're honesty and answers to all my dumb questions are always appreciated. Thanks again everyone at State Farm !"
We responded:
"Brad, thank you for your loyalty over the past 10 years! We're glad our honesty and thorough answers have been helpful to you. Your appreciation means a lot to us. If you ever have more questions or need assistance, we're always here for you. - Julia Johnson - State Farm Insurance Agent, Federal Way, WA"
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MJ Sonafinn

October 3, 2024

5  out of  5
rating by MJ Sonafinn
"The staff I spoke to was friendly and very helpful. She answered all of my questions and explained to me thoroughly when I didn’t understand something. I highly recommended this State Farm office."
We responded:
"Thank you, MJ, for your wonderful review! I'm glad to hear that our team was friendly and helpful in answering all your questions. We always strive to provide thorough explanations to ensure our clients fully understand their options. Your recommendation means a lot to us. If you ever need further assistance, don't hesitate to reach out. - Julia Johnson - State Farm Insurance Agent, Federal Way, WA"
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Velvet CricketPepper

October 2, 2024

5  out of  5
rating by Velvet CricketPepper
"Hello, I just would like to say that we have been with this particular State Farm Agency for approximately 6 years. I want to say that Julia Johnson - State Farm has made significant strides in supporting their clients needs. A very proffessional, trustworthy, and fun loving group. Richelle is very warm, and has always been knowledgeable about the products offered at this establishment. It is because of her grace and her poise that I continue to appreciate StateFarm. The customer service and dedication does not go unnoticed. Wishing Julia Johnson Team much success. A hardy Thank you to Richelle. 10/02/2024 Respectfully, Veronica Q."
We responded:
"Veronica, we really appreciate you sharing your experience. One of my passions is to develop professionals in the industry like Carla who has been part of my team since we opened in 2010. I am proud of her and the rest of my team who are committed to the mission of my business and strive to deliver a remarkable customer service experience every time. Thank you again for your kind words and for being part of our State Farm family. Julia"
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Miguel Alonso

October 1, 2024

1  out of  5
rating by Miguel Alonso
"Do not get insure by this people specially to all my latino people they will steal your money without tell you. Now customer service specially the girl who answer phone calls shes so rude and very unprofesional."
We responded:
"Hola Miguel Alonso, Me da mucha lastima te expreses de esa manera dado que tu trato a la Senorita que te atendio no fue de nada cortez. Mientras nosotros tratamos de atenderte con profesionalismo y respeto, siempre esperamos esto sea reciprocado sea que la situacion tenga un resultado sea o no favorable. Hay transacciones que van mas alla de nuestro control como agencia y pueden tomar tiempo en reflejarse en el sistema. Desafortunadamente no tuviste la paciencia ni para entender la explicacion ni para esperar a que los cambios que pediste sean finalizados por Operaciones y reflejados en tu bill. Espero te vaya bien con tu nueva aseguradora. Cordialmente, Julia Johnson, Agente de State Farm"
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Vicky Garcia

September 26, 2024

5  out of  5
rating by Vicky Garcia
"Muchas gracias a la agencia de Julia Johnson por asegurar mi vida!"
We responded:
"Gracias, Vicky, por tus amables palabras y por confiar en nuestra agencia para asegurar tu vida. Estoy muy contenta de saber que estás satisfecha con nuestro servicio. Si necesitas algo más en el futuro, no dudes en contactarnos. - Julia Johnson - State Farm Insurance Agent, Federal Way, WA"
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Gigi Baella

September 26, 2024

5  out of  5
rating by Gigi Baella
"Thank you Julia for all of your great advice and guidance. We could not be happier with you and your team. You are always available and reachable which means a lot to me and my business. Excellent service!"
We responded:
"Gigi, thank you so much for your kind words! I'm happy to know that our advice and guidance have been valuable to you and your business. Being available and reachable for our customers is a top priority for us. We're grateful for your business and look forward to continuing to provide excellent service. If you ever need anything, don't hesitate to reach out. - Julia Johnson - State Farm Insurance Agent, Federal Way, WA"
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Rodolfo Gallegos

September 25, 2024

5  out of  5
rating by Rodolfo Gallegos
"Julia and her team will take care of you."
We responded:
"Rodolfo, We are happy that you had a good experience with us. We strive to give you and any other customer the same professional attention you deserve. I appreciate you rating us. Sincerely, Julia Johnon State Farm Agent"
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Penny Friedman

September 21, 2024

1  out of  5
rating by Penny Friedman
"Julia Johnson's office has refused to answer my phone calls or answer my questions regarding homeowners policy and coverage on a second piece of property, even though we had multiple conversations about it in the past."
We responded:
"Penny, I want to remind you that you are not a policyholder in my agency and you have not been insured in my agency for some time now. Please reach out to your current State Farm agent of record for questions on your insurance plans as your current State Farm agent has access to all notes for EVERY past interactions with my team and I (every email, text, phone conversations, and mail correspondence). We treat all our clients and customers with respect and professionalism and we expect that be reciprocated to me and specially to my team. Unfortunately we have not received the same courtesies from you thru the years. So please I politely ask you to contact your current State Farm Agent for assistance. Sincerely, Julia Johnson State Farm Agent "
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Valeriu Esan

September 20, 2024

5  out of  5
rating by Valeriu Esan
"It was a remarkable service from State Farm they make my day and friend also. Keep up with perfect service in a imperfect world ."
We responded:
"Valeriu, thank you for your wonderful review! I'm glad we could make your day and your friend's day better. We strive to provide excellent service in every situation. If you ever need anything else, we're here to help! - Julia Johnson - State Farm Insurance Agent, Federal Way, WA"
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Marissa Martinez

September 20, 2024

5  out of  5
rating by Marissa Martinez
"I was with Julia Johnson for multiple years and multiple policies. I have nothing but good things to say about this office. They were helpful with claims, life changes, moves, and were always prompt in responding to me. I recommend this office for any of your insurance needs."
We responded:
"Marissa, thank you for your wonderful review! I'm happy to know that our office could assist you with claims, life changes, and moves over the years. Your recommendation means a lot to us. If you ever need anything in the future, we're here to help! - Julia Johnson - State Farm Insurance Agent, Federal Way, WA"
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Sabina Gallardo

September 10, 2024

5  out of  5
rating by Sabina Gallardo
"Hola buenos días gracias por la tensio tan bonita todas son muy a gradablles okay 👍 gracias que dios la bendiga 🙏"
We responded:
"Gracias, Sabina, por tus amables palabras y por tomarte el tiempo de compartir tu experiencia. Estoy muy contenta de saber que recibiste una atención agradable. ¡Que tengas un excelente día! - Julia Johnson - State Farm Insurance Agent, Federal Way, WA"
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Alice Hinga

September 10, 2024

5  out of  5
rating by Alice Hinga
"Had an amazing time in this office when i came in with my car premium issue, the ease with which they explain, no complications about anything, how they make you feel valued and appreciated made me want them to be my insurers forever. Thanks Grissela (sp) for everything and especially the renters insurance policy. Thank you All, Team Julia Johnson! ...i appreciate the good job you are doing!!"
We responded:
"Thank you for your wonderful review Alice! I'm glad you had a positive experience with our office and that we could assist with your car premium issue. It's great to know that Grisell was able to help you with your renters insurance policy. We appreciate your kind words and are here for any other needs you may have. - Julia Johnson - State Farm Insurance Agent, Federal Way, WA"
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James Thornton

September 6, 2024

5  out of  5
rating by James Thornton
"Friendy staff , great rates"
We responded:
"James, thank you for your kind words! I'm glad you found our staff friendly and our rates great. If you need any further assistance, feel free to reach out. - Julia Johnson - State Farm Insurance Agent, Federal Way, WA"
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Brian Tarus

August 14, 2024

5  out of  5
rating by Brian Tarus
"Services were top notch"
We responded:
"Brian, thanks for the awesome review! I'm glad you found our services top-notch. If you ever need anything else, we're here to help! - Julia Johnson - State Farm Insurance Agent, Federal Way, WA"
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R. Araujo

April 24, 2024

5  out of  5
rating by R. Araujo
"Great customer service from Richelle!"
We responded:
"Thank you for the review! I'm glad to hear that Richelle provided you with great customer service. - Julia Johnson - State Farm Insurance Agent, Federal Way, WA"
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hasy kohistany

March 30, 2024

1  out of  5
rating by hasy kohistany
"Wrong people"
We responded:
"Hasy, I reviewed your situation and I'm sorry we were unable to insure you again. I know this was not pleasant news to hear but we have to abide by strict underwriting guidelines, loss history and lapse in insurance are both significant factors. We look forward to helping you in the future."
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Sorosh Yaqoby

February 9, 2024

5  out of  5
rating by Sorosh Yaqoby
"Great insurance and great people. I will really recommended them for auto, home and life"
We responded:
"Sorosh, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
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Di Kawell

December 8, 2023

5  out of  5
rating by Di Kawell
"Excellent Service for years through this agency! Today I had the pleasure of working with Rachelle In customer service … she deserves a big holiday bonus!! She listens, she’s respectful and she gets the details right. Great skills!"
We responded:
"Di, we love seeing reviews like this! It is a top priority in our office to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience. Our office is there for you whenever you need us and is honored you have chosen our office to help protect what matters most."
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abdulsami akbari

November 29, 2023

5  out of  5
rating by abdulsami akbari
"Excellent service 👍"
We responded:
"Thank you for the five-stars, Abdulasami! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
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Aj George

November 18, 2023

5  out of  5
rating by Aj George
"So happy I was able to come into the office to get my life insurance. Definitely recommend this agency for your insurance and financial needs. Alma did a great job explaining. Eileen was welcoming. 10/10 !!"
We responded:
"Thank you for taking the time to leave us a review, Aj. Our State Farm office in Federal Way would be nothing without policyholders like you!"
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Michael Brown

November 13, 2023

5  out of  5
rating by Michael Brown
"A great experience in office Grisell is an outstanding rep for State Farm exceptional professional a big time asset for State Farm !!!"
We responded:
"We appreciate you sharing your experience and your nice comments about the quality service from our customer service team. We appreciate your trust and recommendation."
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Yolanda Tatterson

November 9, 2023

5  out of  5
rating by Yolanda Tatterson
"Gracias State Farm 🌻"
We responded:
"Thank you, Yolanda! We appreciate the kind review."
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Kelly Lee

November 7, 2023

5  out of  5
rating by Kelly Lee
"I have been with State Farm since I moved to Seattle in 1990. For the past 30+ years, I’ve been satisfied with the policies, but, more importantly, I’ve been very happy with the customer service. Your agents always respond quickly to my needs. I consider them very professional, friendly and concerned about my well-bring. This is why I’ve remained loyal to State Farm all this time."
We responded:
"Kelly, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"