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Customer Service Representative - State Farm Agent Team Member

Full Time in Federal Way, WA

Are you bilingual English/Spanish speaker? Are you driven and customer service oriented with the passion to help others?

No insurance experience required, we will train you!
As a Customer Service Representative – Bilingual English/Spanish, the selected candidate will play an important role as a team member of the Julia Johnson State Farm Agency in our mission to help individuals and families protect their assets and plan for their future. We offer comprehensive training and support to help you succeed in this rewarding career.
Responsibilities and Duties
  • Policy and account maintenance activities Provide prompt, accurate, and friendly customer service responding to customer's inquiries regarding policy coverages, policy changes, claims, premium changes and billing accounts.
  • Inside-sales activities Identify additional insurance and financial needs in daily interactions with customers while working as a team with the Agent and experienced Licensed Sales Team to continue achieving business growth.
Qualifications and Skills
· Bilingual English/Spanish, with high verbal and writing communication skills in both languages.
· Must be ready to study and pass exam to obtain the required Washington Property and Casualty Insurance License within first 30 days of employment.
· Strong organizational skills with attention to detail
· Outgoing with enthusiasm to learn, apply and implement successfully
· Willingness to further your professional development through coaching and mentorship
· Self-starter with the ability to work independently as part of a team
· Confident in using Windows based softwares such as Microsoft Office and Outlook and have the ability to quickly learn proprietary softwares used in daily operations.
  • Hourly pay plus monthly performance incentive bonus
  • Paid holidays
  • Paid time off
  • Paid time while in training
  • Professional License class cost and state license fee reimbursement
  • Health, Dental, Vision, Life insurance
  • Safe Harbor 401(k)
  • Group Life Insurance
  • Valuable professional development
  • Opportunity to be promoted as part of the Licensed Sales Team
Compensation $40,000.00 - $46,000.00 per year
Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Join a community of good neighbors

  • Make a difference in your community every day.

  • Gain confidence and grow your dream career.

  • Earn benefits and rewards that are second to none