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Customer Service Representative - State Farm Agent Team Member

Full Time in Federal Way, WA, 98001

Benefits
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • 401(k)
  • 401(k) matching

Bilingual Customer Service Representative – Sales Development Track

Location Julia Johnson State Farm Insurance Agency
Employment Type Full-Time
Start Date Immediate

About the Opportunity

Are you great with people, motivated to learn, and looking for more than just your next job?

Julia Johnson State Farm Insurance Agency is looking for a Bilingual Customer Service Representative who wants to build a long-term career in insurance and financial services.

You’ll begin your career with us in Customer Service, where you’ll learn our customers, insurance products, systems, and agency operations from the ground up. As you demonstrate strong performance, initiative, and readiness, you’ll have the opportunity to cross-train and develop into a P&C Sales role.

This is an excellent opportunity for someone who enjoys helping people but also has the drive, confidence, and ambition to grow into a sales career.

Your Development Path

Phase 1 – Learn & Serve
Build a strong foundation in customer service, agency systems, insurance products, and policy servicing while obtaining the required insurance licensing.

Phase 2 – Cross-Train
Begin learning how to identify customer needs, uncover insurance opportunities, make recommendations, participate in sales coaching, and practice sales conversations.

Phase 3 – Develop into Sales
Team members who demonstrate strong customer service performance, sales aptitude, coachability, licensing, and consistent results may have the opportunity to transition into a P&C Sales Team Member position.

For individuals interested in continued advancement, there may also be opportunities for leadership development and participation in the State Farm Agent Aspirant program.

What You’ll Do

  • Provide exceptional customer service by phone, email, text, and in person.
  • Assist customers with payments, policy questions, basic policy changes, insurance documents, and claim-status questions.
  • Coordinate with appropriate operations teams to resolve customer needs.
  • Maintain accurate customer and policy information and follow through on service requests.
  • Communicate effectively with customers in both English and Spanish.
  • Learn to recognize customer needs and identify opportunities for additional insurance conversations.
  • Partner with and learn from our sales team.
  • Participate in ongoing coaching, role-playing, cross-training, and professional development.
  • Use agency technology and customer-management systems efficiently.
  • Obtain and maintain required Washington State insurance licensing.
Who We’re Looking For

Bilingual – English & Spanish Fluency in both languages is required.

Customer-Focused You genuinely enjoy helping people and creating a positive customer experience.

Growth-Oriented You want a career with opportunities to develop beyond an entry-level customer service position.

Sales Potential You are comfortable starting conversations, asking questions, building relationships, and learning how to recommend solutions.

Coachability You welcome feedback, training, accountability, and opportunities to improve.

Driven & Self-Motivated You take initiative, follow through, and are motivated by achieving goals.

Organized & Detail-Oriented You can manage multiple priorities while maintaining accuracy.

Technology-Comfortable You are confident learning new software, systems, and technology.

Team-Oriented You work well with others and contribute to a positive, accountable team environment.

Experience 1–2 years of customer service experience is preferred. Previous office or sales experience is a plus, but insurance experience is not required.

Licensing

You will be expected to obtain the appropriate Washington State insurance license(s) required for your responsibilities within the timeframe established by the agency. We will provide guidance and resources to help you through the licensing process.

What We Offer

Competitive Compensation

  • Base compensation
  • Monthly individual performance incentives
  • Year-end team performance bonus
  • Year-end team trip
Paid Time Off

  • Vacation time
  • 3 floating holidays, including your birthday
  • Paid holidays
Benefits

  • Health, dental, and vision coverage
  • Group life insurance
  • 401(k)
  • Profit-sharing plan
Professional Development

  • Ongoing training and coaching with internal and external coaches
  • Hands-on mentorship and career development
  • Cross-training and potential advancement into P&C Sales
  • Opportunity for further leadership and career development
  • Potential development and sponsorship toward the State Farm Agent Aspirant program for qualified team members
Our Agency Culture

We combine high expectations with a supportive, small-team environment. We believe in developing people, celebrating accomplishments, working together, and having fun along the way.

Throughout the year, our team enjoys activities such as potlucks, birthday celebrations, bowling outings, team events, and our year-end holiday celebration.

Ready to Build a Career?


If you’re looking for a position where you can

learn the insurance business, become a strong customer professional, develop sales skills, and create opportunities for advancement

, we’d like to hear from you.

Submit your resume and a brief introduction explaining why this opportunity and career path interest you.

Compensation $45,000.00 - $55,000.00 per year




Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Join a community of good neighbors

  • Make a difference in your community every day.

  • Gain confidence and grow your dream career.

  • Earn benefits and rewards that are second to none